Reference

Legal terms for your Indonesia account

Legal clarity comes first at ferarritoto: before you open your account, we show how our terms apply to access, account records, cookies, and payment traces such as DANA…

Local law appliesAccount record accessCookie controlsDANA OVO GoPay QRIS
ferarritoto Legal terms for your Indonesia account
CONTACT ROUTES

Where to reach our legal team

Legal questions need a clear route, not a generic chat loop. Use live chat for quick account-location checks, email for document requests, and WhatsApp only when the menu asks you to confirm…

Live chat 09:00-23:00 WIB Open the chat bubble after login and choose Legal Terms or Account Record. We can confirm your username, recent device path, and whether the matter needs email follow-up with documents attached.
Email [email protected] Send legal requests from the address attached to your account. Include your username, DANA, OVO, GoPay, or QRIS reference if relevant, and the exact record you want us to check.
WhatsApp account menu Use WhatsApp only through the contact tile inside your account area. That path helps us match your phone number before we discuss legal terms, access status, or a payment-linked record.
RECORD HANDLING

How we manage legal records

Legal handling is tied to your account identity, not to loose messages. We record sign-in sessions, accepted term versions, wallet references, cookie choices, and support tickets so we can answer disputes with…

Account data scope

We keep account data that helps identify you, run legal checks, and answer account requests. This may include username, phone number, email address, login time, device type, and selected payment references.

Cookie choices

Cookies support login continuity, language display, and session checks. You can clear browser cookies on your device, but doing that may require a fresh login and another security prompt.

Security sessions

Your session list is available from Profile > Security > Sessions after login. If a device looks unfamiliar, contact us by live chat so we can help secure access and mark the event.

Payment record checks

For DANA, OVO, GoPay, and QRIS questions, we compare your account name, wallet reference, transaction time, and support ticket. That process helps us avoid changing records on a loose message.

Retention practice

We retain account and transaction records as needed for account operation, dispute handling, fraud checks, and local legal duties. When a record is no longer needed, we remove or reduce it where allowed.

Change requests

Ask for a correction by emailing [email protected] from your registered address. Tell us the field to change, the reason, and any supporting document we request through the account channel.

Legal questions before you join

These answers focus on the legal side of your account: access, data, cookies, records, and contact rights. They do not replace the full terms you accept during account creation, but they explain the practical steps we use when you ask us to check a record or handle a policy matter.

Access and eligibility depend on local law and are available only where local law permits. If your location, device, or account status does not meet the legal terms, we may restrict entry or request more checks.

During account creation, you confirm your phone number, create login details, and accept the terms displayed before account entry. Those terms cover access, wallet records, security checks, and use of game categories.

Yes. Email [email protected] from your registered email and include your username. We may ask you to confirm a phone code or recent DANA, OVO, GoPay, or QRIS reference before release.

Cookies help us keep your session active, remember display choices, and detect unusual login movement. You can clear them in your browser settings, but you may need to sign in again afterward.

Send the exact payment rail, transaction time, and reference through email or live chat. We compare the wallet trace with your account record before correcting any DANA, OVO, GoPay, or QRIS entry.

Go to Profile > Security > Sessions and capture the device entry if you can. Then contact live chat between 09:00 and 23:00 WIB so we can secure access and log the legal record.

Use [email protected] for corrections to name, contact details, or account records. Include the field you want changed and use the email linked to your account so we can verify the request.